FREQUENTLY ASKED
QUESTIONS
FAQs Last Updated at:
Wednesday April 01, 2020
DELIVERY & SHIPMENT
ISSUES
When will my order ships?
Generally, all pre-orders will ships after 2 -
3 weeks processing timeframe, regardless of the order size. Keep in mind
that this timeframe does not guaranteed to be 100% accurate and heavily
depends on our current orders log or other unforeseen circumstances.
We will do our best to ship your pre-order as quickly as possible.
However, please expect to add a bit more time, such as 1 - 2 weeks, should
major
unforseen delay occurs.
What is the status of my order?
Your order status is posted here on
the order status page. Do keep in mind that the
order status page is not real-time updated. If you
recently placed an order, your order
status will not be posted there until after approximately 1 - 3 days. We
appreciate your patient.
How long is the shipping transit time?
Registered Airmail generally reach the destination country within
1 - 3 weeks.
Express Mail generally reach the destination country within 3 - 7 days.
Orders from Australia, Europe, and Asia have less transit time compared to orders from
United States and South America. Package might get delayed for a few
days up to 1 - 2 weeks, depends on the post office and airport customs
in your country. Delay is most likely occurs during or near National
Holiday Season such as Christmas, Thanksgiving, or any other holiday
season observed in your country. While we regret this, we simply
don't have control over the post office, customs process, and holiday
delay in
your country.
What is the difference between EMS and Registered Airmail? (EDIT: from March 2015:
We no longer ship via EMS.)
EMS is speedy and prioritized service, delivery on Saturday & Sunday (in some
country), 24/7 package tracking, door-to-door service, requires signature
at delivery point, automatic re-delivery (if they missed you at the first
time), clears the customs faster, rarely get delayed, and prioritized in lost package claim.
Registered Airmail offers a lower cost alternative compared to EMS while still maintaining decent
delivery time, it deliver to some countries that are outside of EMS
coverage area. Tracking only provide a record of departure and delivery
of the package. The chance of getting a delay is slightly moderate.
I don't see the EMS rate, how much should I pay for EMS?
To obtain the EMS rate of your order, you will have to contact us for
a quote.
What is my tracking number?
We will automatically send a shipping notification to you within 2 - 3
business day, from the date your order was shipped. The said e-mail will
contain your tracking number and some helpful information regarding your
package. If you did not get our shipping notification, please do contact
us immediately.
Why my tracking info is not updated?
Since the postal service most of the time offers less pricey service
compared to private shipping such as UPS and Fedex, the postal tracking
might not be as good. Sometimes it could get worse to the point that
your package is already in your hand before the tracking info gets
updated. Nevertheless, the tracking service often offers a good
estimation for your package arrival.
Usps.com does not show my package tracking, why is that?
Usps.com is for tracking package inbound to USA residents. If you're not
currently reside in USA, you can conveniently track your package at:
http://www.track-trace.com
What if my package is lost in the mail?
Technically, once we drop the package at the post office, the package is
no longer under our control. It is up to the post office to deliver the
package
to you, in a timely manner. Unfortunately, package sometimes do get
delayed or lost during shipping. If you are one of the few unfortunate
customers who experience this, do not worry, unlike other dealer, we
will do our best to assist our customers with their lost package.
After waiting for a reasonable transit time period (please add 1 - 2 weeks more, in case of a delay), notify us with the issue and we will work it out. If your
package lost in transit, we will try our best to recover the shipment
for you and make a claim with the post office. Should the recovery failed,
what we can do is make the
exact order free of charge (or small replacement fee might apply), but
you might have to pay for the shipping cost again. If we won the claim,
shipping to your residence will be free of charge.
Do I need to travel to the post office to get my package?
All EMS package comes with signature confirmation. You'll have to sign
the package in order to receive it. If the post man missed you twice,
they'll leave a card for you to bring into the nearest post office in
order to pickup your package. On the other hand, Registered Airmail do
not comes with signature confirmation, that means they will leave the
package at the nearest convenient place such as leasing office,
apartment package locker, club house, your front door, or bring it back
to post office.
What if I forgot to pick up my package at the post office?
In the event that you forgot to pick up your package at the post office
within certain days of it's arrival date (differs in each country, could
be 7 to 14 days), the post office will automatically return the package
to us. Once they ship back the package to us, that will only means more
trouble for you. If the package is lost, you will have to pay additional
charge to replace the disc. If the package manage to return to us, you
will have to pay for the shipping cost again, in order to re-ship your
order. We will not re-ship for free due to the mistake was made by the
customer's side.
Will you use plenty of packing materials?
We always use padded envelope with plenty of bubble wrap. We add more
wrap and use boxes whenever it is necessary to protect the package. Up
until now, we never receive a single complaint regarding our packing
standard. However, do note that we are not responsible
for lost or
damaged package due to improper / extreme / rough mishandling by the postal office / postal
workers.
Can you ship to another address other than my billing address?
Yes, we can ship to another address other than your billing / confirmed
address, but only in
special circumstances only. To check if you're eligible, do contact us
regarding this issue.
Why the shipping fee cost more when I order less?
When you placed an order for only 1 - 2 DVDs, shipping from our area
became ineffective. Thus we cannot absorb and subsidize the shipping fee as much as we
intended. We highly recommend you to order more from us, in order to
save on shipping cost.
REFUNDS, RETURNS, AND REPLACEMENT ISSUES
What is your general exchange policy?
ALL SALES ARE FINAL. ALL OF OUR PRODUCTS
ARE NON-RETURNABLE. Defective disc can be and will be
exchanged ONLY with same volume, series, SET. We will not replace any incompatible disc as well. Although
the defective replacement is free, buyer may be required to ship back
the defects disc to us at their own expense, depends on each
circumstances. After 30 days has passed, you may be charged for another
shipping cost and a small fee to cover our expenses.
Can I cancel my order and request a full refund?
You may request for a refund within 3 days (72 hours) from your purchase date. Once
3 days (72 hours) has passed or when we already processing / shipped
your order, you can no longer request
for a full refund. There is NO exception to this refund policy.
Please allow us a few days
to process and issue the refund (typically within 2 - 3 business day).
ATTENTION, PLEASE NOTE:
ALL Bitcoin payment is immediately NOT
eligible for refunds.
ALL order that exceed USD $ 300 or
more, is immediately NOT eligible for refund.
Will I receive my refund in full amount?
Due to the recent policy changes from our payment processor, all
eligible refund request will now incur a deductible fee of 4.9% derived
from the original payment amount. Our payment processor charged a fixed,
non-refundable merchant fee. This merchant fee will not be returned even
if our customer request for a refund. Therefore, we are now mitigating
the said fee to customer side, as the responsibility lies to the one who
requested for a cancellation. For example, if a customer makes a $ 75.00
payment, and immediately requested for a refund, then they will receive
a refund in the amount of $ 71.32
In addition, please be aware that the deductible fee for original
payment amount below $ 30.00 could be up to 10%.
How will I receive my refund?
Your refund will be instantly returned to your credit balance or your
refund will go back straight to your credit card. Please allows up to 1
- 2 weeks for the refund to be processed and reflected on your card
statement.
What is a defective disc?
A defective disc is a disc that failed to function properly, even
without any visible scratch, fingerprints, or smudges in the bottom side
of the disc. Defective disc will result in several of these common
playback issues (often happends during the main movie, not during extra
footages): skipping, glitches, sudden permanent stops / freezing,
unfinished playback, total unplayable, error lines starts to appear, and
so forth. If you experiencing this issues, there is no doubt that the
disc is defective. Please notify us about the issue and we will process
your replacement disc as soon as possible.
A disc might not be defective if; the main movie plays just fine, some
menus are not accessible, missing or no visible disc menu, missing
episode (said episode may be banned or not exist), missing extra
footages, one or two unresponsive menu, broken picture in disc menu, can
be played in another player but failed to play in your player (due to weak
Player lens / incompatible region), error in playback due to a dirty
disc that is filled with dust, smudge, or fingerprints. If you are not
sure that your disc is defective, please describe your problem to us, as
detail as possible.
What if your disc cannot be played in my player (not compatible)?
Before contacting us, We suggest you try the disc in different player or
PC/Notebook or your friend's player/PC. If the disc plays fine, then it
is not defective, rather, it is incompatible. We do NOT issue
replacement for incompatible disc. Should the disc cannot be played in
other players / notebook, the disc might be defective. Sudden permanent
stops counts as defects as well. You may contact us so we can
identify the problem.
What should I do if I received defective disc? (Replacement
Request)
We are deeply apologize if part of your order came in as defective.
Please e-mail us as soon as you can, describe the problems, and we will
get back to you in regards whether you are required to return the defective
disc to us or not. If we do not ask you to return the
defective disc, that's means we will process and ships your replacement
as soon as possible, free of charge, using our method of shipment. You
can keep the defective disc.
Should we required you to return the defective disc, we will give our
return address and your "RMA number". Our defective return address is
not the same as the one listed on your package, therefore, please
DO NOT return your order to the return address listed on your package.
Any unauthorized returns will NOT be processed and we will no longer be
responsible for that package. You are entitled for free exchange after
we verified the disc is indeed defective. We will ship free of charge,
via our method of shipment. PLEASE NOTE: If you falsely claimed the disc
as
defective, we will only able to return the SAME disc to you, once you
repay the shipping cost again.
How long is the time limit for defective returns? (After Service)
Defects that is reported during 30 days from the date you received your
package, will be entitled for free replacement and free shipping of our
choice. After 30 days has passed, we still provide replacement service,
however, you will be charged for another shipping cost and a small fee to cover
our expenses. Please note, free shipping for replacement is limited to
one time shipment only. If you request another replacement for the same
series, for the second time, shipping is no longer free. You will be
charged for another shipping cost.
ORDERING ISSUES
I have contacted you several times, but I got no reply?
Some customers claimed that we never reply their e-mail. The
painfully truth is, we do send reply under a few hours. Don't let this
happened to you. If you send an e-mail and not receiving any respond
within a day or two, there are two possibilities. We can read your mail
but our response is automatically
being filtered to the junk mail box by your mail server. In this case,
you should check your junk mail and mark our response as "not junk". The
other reason, your mail server (company such as comcast, netzero, etc)
automatically blocks and delete any incoming mail from free e-mail
account such as: hotmail, gmail, yahoo mail. To solve this issue, try to
use other e-mail account and e-mail us again, until you get a respond
from us.
Is it secure to place an order from you?
Unlike most today's website, your payment and shipping information
are not stored in our site. All of your personal information remains
safe within our payment processor database. Thus, should anything ever happen to this
site, your personal information WILL NEVER BE compromised. Simply
because it never existed and never stored within this website at the first place
(no database exist within our website). We only
use your information to process and ship your order, nothing more. We
will never use / sell any personal information to other parties,
especially to advertising company.
Can I add something to my previous order?
In the event that you may have placed another order within 1 - 3 days
from your initial order, you are entitled to Combined Shipping
Service, which will combine both orders into one shipment. We usually
combine orders automatically if the conditions are met. However, you are
welcome to contact us should you need confirmation from us. Once your
orders is combined, we may marked your order status as "+1" or
"+2" indicating there's more than one order within one shipment
package. "+R" stands for Revision.
How to pay you using Bitcoin?
Yes we do have a guideline for Bitcoin payment.
Please click here to read more information
regarding Bitcoin Payment.
How much do you charge for shipping?
Once you placed an order, we will manually calculate the shipping
cost for you. However, as a general estimate, please refer to our
shipping cost chart, located here in
the shipping information
page.
I don't see the EMS rate, how much should I pay for EMS?
To obtain the EMS rate of your order, you will have to contact us
for a quote.
Why the shipping fee cost more when I order less?
When you placed an order for only 1 - 2 DVDs, shipping from our area
became ineffective. Thus we cannot absorb and subsidize the shipping fee as much as we
intended. We highly recommend you to order more from us, in order to save
on shipping cost.
Do you have minimum / maximum limit for ordering?
We do not have minimum / maximum limit. However, as a general rule of
thumb, you can save more by purchasing a bundle of sets than by
purchasing single DVD.
What is the difference between set and partial price?
SET price is basically a discounted price if you decide to buy the complete series at once,
rather than one single DVD. Partial price is the price for a single DVD
for those who only need
to buy certain volume of any series. Useful for tester, replacement,
additional discs, and so forth.
Can I have your phone number?
E-mail is the only and the fastest way to communicate with us. We
do not have any real time, stand by, customer service over the phone . Please direct
all of your questions to our e-mail at:
tokusatsudvd@live.com
BLU-RAY FAQS & TECHNICAL ISSUES
What is your refund & exchange policy for
Blu-Ray disc?
Blu-Ray disc carry the same policy as our DVD product. As with
Blu-Ray, we want to emphasize that you are responsible to make sure your
player / drive / console are able to play Blu-Ray disc and are in good
condition (good reading laser) to do so. Older player with weak
laser tends to be picky, in which disc they are able to play. We will
replace defective disc if it is proven to be defective. For instance, if
a disc failed to play in old player with weak laser, but the same disc
happens to play perfectly fine in other player (eg. newer player with
good laser), then clearly the problem lies on the player side, not the
disc. As such, we will not replace the disc as it is not proven to be
defective. If we do replace the said disc, the issue most likely will
not go away, until you replace the faulty player.
What do I need to play the Blu-Ray disc?
(minimum requirement)
You will need a Blu-Ray player in order to play the Blu-Ray disc,
preferably the recently released one, as the reading laser durability is
still in good condition.
Please do not order the Blu-Ray disc if you own a DVD player, as it
cannot play Blu-Ray disc. We are not liable and cannot provide refunds
for this misconception. You can use gaming system / console that have
Blu-Ray drive such as PS4 or PS3 as well, although the latter might
cause several playback issue due to the system being outdated / no longer supported by the manufacturer (no more firmware
update) and generally have weak laser due to age. You can also use PC or
Notebook / Laptop that is equipped with Blu-Ray drive. Please note, not
all PC or Notebook are equipped with Blu-Ray drive, and not all of them
have the built in software to play Blu-Ray movie. You may need to
purchase or download additional software for your PC / Notebook.
Why using an old outdated Blu-Ray player is
not recommended?
You might still be able to use your old outdated player, however,
You might experience several playback issues. The first problem is the
Blu-Ray reading laser that is utilized to read the disc. This laser is
a consumeable component and not designed to last forever. There will be one point
in time when the laser will fail due to age or usage, thus rendering
either totally
unplayable situation or the player become picky, that it only play
certain disc. The next thing is that the Blu-Ray disc might have certain
JAVA built-in programming. This different programing could cause the
disc to load longer than the other disc, it could even fail to load in
outdated player (freeze, black screen). Thus a firmware upgrade for your
player may be required in order to run the recently released disc.
Does the Blu-Ray disc have regional
lock / coding?
Japanese Blu-Ray generally do not have any regional coding. However,
as a minimum requirement, you should have REGION (A) Blu-Ray player.
Region A player can be easily obtained in any electronic stores in USA,
JAPAN, KOREA, TAIWAN, and SOUTH EAST ASIA.
The subtitle did not shows up when I play the
Blu-Ray.
Please note, by default, the subtitle feature is set to OFF
(inactive). To activate the Subtitle, please press the "Subtitle" button
on your remote. Consult with your player's user manual, if your remote
do not feature any "Subtitle" button. Please make sure the series you
purchase have English Subtitle feature listed on our website. Be
advised, not all of our Blu-Ray have English Subtitle feature.
Why there is no Subtitle for the extra
contents in the Blu-Ray disc?
Be advised that the Subtitle feature is only for main feature (main
movie) only. All of the extra contents are not Subtitled. This
follows general standard similar to the Western release, where as
bloopers, director cut, etc, do not have Subtitle.
What
is the meaning of Normal Edition and Special Edition on Blu-Ray Movie?
Special edition means you will get both the main movie disc and the
special bonus disc. Many exciting bonus features such as: the making of,
live roadshows, live performance, stage greetings, special interviews,
special PV and trailers are loaded separately into the bonus disc. As
for Normal edition, you will get the main movie disc only. Please note,
we do not offer the bonus disc separately.
What
is the meaning of Blu-Ray SuperSaver Price ?
We understand that often you have to pay more to
ship the unwanted box packaging. Perhaps all you ever wanted is just to
watch the series. Perhaps your home doesn't need extra clutter? Fret
not, we are now offering the discounted SuperSaver price, where as we
discard the box packaging and ship only the disc with padded envelope.
We will recycle the packaging and keep the proceedings. This way, not
only you saved on shipping, you also get extra discount from our
SuperSaver price.
What is the meaning of Full Screen and
Standard Subtitle?
This is our way to indicate the Subtitle's position placement. Full
screen subtitle placement means the subtitle can pop up anywhere on the
screen. It could be at the bottom, top, or mid screen. It can show up in
sequence or even showing up at the same time, all together. As for
standard position, it is just your ordinary standard subtitle, it only
appears at the bottom of the screen, in sequence.
Why the Blu-Ray Subtitle quality vary from one
series to another?
There's plenty of people or team involved in producing the subtitle.
As such, you might encounter different subtitle style, translation, and
quality, for each series. In some cases, the series is translated to
other language first such as Portuguese, Chinese, Malay, Spanish, then
got machine translated to English. To better assist you with Blu-Ray
subtitle quality, we provide a simple grade system placed in each
Blu-Ray product description page, at the Extra Feature section:
Grade A - Excellent translation quality, fancy subtitle
styling (sometimes have colors), full screen position
Grade B
- Very good translation quality, no styling, just like the normal
subtitle (bottom position only)
Grade C - Passable,
so-so translation, sometimes machine translated, no styling, normal
subtitle (bottom)
Why there's no
interactive button in your Blu-Ray MENU sample screenshot?
Most blu-ray disc player application that run on computer, do not
allow us to take screenshot of blu-ray video or its menu. Mainly due to
build-in license protection within the application. Instead, we utilize a third
party file viewer to capture the screen. While this application can
capture video and subtitle perfectly, unfortunately, it can only capture
the menu background without all of the interactive buttons or features.
Why the picture quality from the 1982
series looks better than 1995 series?
The way the studio preserve the MASTER FILM / REEL plays a big role
in this issue. If the MASTER is not well preserved, then the final
product simply will not shows significant improvement in High Definition
(HD). There's a lot of people and team involved in remastering old
series. Conversely different style and standard were being applied in
the process. These adjustment were made to offset the film that was
shoot with different camera & video equipment years ago. They will
have to apply different approach for each series, to make the film looks
pristine in High Definition. As the result, the final release might be
significantly different in terms of picture quality, from one series to
another, sometimes even one episode could look differently from the rest
of the episodes of the same series. That being said, Blu-Ray release
generally looks far better than their DVD counterpart. Unless the
Blu-Ray release is advertised as an Upscale of DVD, which offers just a
bit of improvement from the DVD release.
Why is there a brief scene that looks blurry,
like it wasn't in High Definition 1080p.
These issues are common in older series as the MASTER films / Reels
were no longer in peak condition (aging). As the result, when the
remastering team was trying to restore that specific frame, they could
not produce the same high quality picture as opposed to the rest of the
frame that were contained in the better condition MASTER Film.
When I insert the Blu-Ray disc,
the screen just freeze. What happend?
Please wait for your system to fully load the Blu-Ray disc. Due to
it's capacity and interactive content, sometimes the disc need a few
minute to properly load. Sometimes the laser temperature inside your
system is unstable (condensation). Let the system regulate its
temperature a bit. Turn your system on and leave it alone for about 10 -
15 minutes. It may solve the unplayable disc problem.
My PS3 cannot play your Blu-Ray
product, but it can play other disc and PS3 game just fine.
We do not recommend using a PS3 because it is an old outdated
system (firmware is discontinued) and it's laser generally weak due to
age and usage. PS3 have known to be picky in which movie disc it able to play.
There are plenty of consumer complaints regarding this matter on Google.
Several of them mentioned that they were unable to play certain Blu-Ray
movie, but they can still play PS3 game just fine, and even can play
several other Blu-Ray movie. We have tested the said complains with our
own PS3 and we confirmed the issue is very true. Everytime a disc failed
to play in our PS3, we immediately tested it in PS4 and other Blu-Ray
player, turns out the disc runs just fine. Therefore, we highly
recommend you to use PS4 as it is more stable than PS3 in terms of
playing Blu-Ray Movie Disc. If you still wish to use PS3 as Blu-Ray
player, then our suggestion would be to upgrade it to the latest
firmware available. Delete movies catche. Replace it's laser when it is
due (you may need to send it to the professional). Doing restart and
eject the disc repeatedly, sometimes help.
Blu-Ray freeze, black screen,
unplayable, player getting picky, what are the solution for these
issues?
Please follow these troubleshooting steps carefully, it may help you
solve the problem at hand:
STEP 0:
Please make sure to update your player's firmware to the latest
version available (in the official manufacturer website).
STEP
1:
Reboot your player, eject the unplayable disc, put it back, and
press play. If it still fail, repeat this cycle for about 3 times.
STEP 2:
Please eject the unplayable disc. Insert another Blu-ray disc and
make sure your player can play this other Blu-Ray disc just fine. Let
the player run the disc for a bit, then eject this disc. Put back the
unplayable disc and Press play. It may fix the problem.
STEP
3:
Sometimes the laser temperature inside your system is unstable
(condensation). Let the system regulate its temperature a bit. Turn your
system on and leave it alone for about 10 - 15 minutes. It may
solve the unplayable disc problem.
STEP 4:
If the above steps failed, please use another player or PC with
Blu-Ray drive. Try playing the disc at your friend's & family's player.
If the disc plays normally, then the issue lies in your player. Your
player's laser might be weak. Weak laser tends to be picky on which disc
it can play. Consider purchasing a newer player.
STEP 5:
If other players and PC still failed to play the disc, please report
the issue to us. There's a chance your disc is defective.
DISC TECHNICAL ISSUES
How do I check for my player compatibility?
Note your DVD player model number and
Click Here to do a compatibility check. The more media your
player can play & the more newer model of your player, then the more
compatible it will.
I got R1 Player, How do I play your R2 DVD?
R2 DVD is just a figure of speech for Japanese Digitally Remastered / Restored
High Quality
DVD product. As a matter of fact, all of our DVDs are Free Region /
Region 0. Unlike US market, the Japanese market seldom use regional
protection as the barrier lies in the spoken language already. DVD can
be played in all DVD players of any region codes. If you still can't play the DVD due
to regional issue, let us
know your model number and we can
provide a way to unlock your player at no additional charge.
What is your DVD quality?
We provide large screen caps for you to evaluate the quality of our
product. Moreover, in each section of DVD product description, right
below the stated number of DVDs, you can see the source of that
particular DVD. Please go here for more
in-depth DVD quality information.
What is this Digitally Remastered R2 DVD?
It is the highest quality available for a series until the release of
Blu-Ray or HD DVDs. R2 DVD have highest quality because every single
episodes were digitally restored, digitally enhanced in both sound and
picture. This often makes the picture more brilliant bright and sharper
as well as having a clearer sound than any other release such as Laser
Disc. In addition, most of the R2 DVD have exclusive extras such as
non-credit OP/ED scenes, cast interviews, art galleries, extra goodies, and
much more.
Why is the Subtitle quality differs from one
series to another?
Subtitles are made by many team instead of one team doing all of the
job. These team have different translator, different country background
/ accent, and different workstyle when handling these subtitles.
Therefore, the quality of the subtitle will be different from one series
to another. The difference could be minor or even major.
However the subtitle quality generally does not hinder the overall
experience, as it is better than watching without any subtitle. We
generally do screen caps of the subtitle for you to review before
purchasing.
Can I play your DVD in my Flat LCD / LED HDTV?
All of our DVDs were tested on 55" LED HDTV and guaranteed to be fully
compatible with any HDTV. We suggest using a DVD player that have HDMI
output and an Upscale feature (such as Playstation 3 and several known
brands of Blu Ray Player), as it has
definitely proven to increase the DVD picture quality on HDTV. Do
note, you can enjoy improved picture quality in HDTV, ONLY by playing high-end DVD
quality such as R2 Remastered or Digital TV. If you play low-end
quality, such as VCD quality on
your HDTV, the picture will mostly came out blurry.
I want xx series, Can I do special order from you?
Unfortunately, we do not do any of special order. However, you're more
than welcome to
make a suggestion for the series you'd like to have. We might be able to
get a hold of the
series that you suggested in the future. Nevertheless, we make no
guarantee that we will get a hold of the series you want in the future.
Do you have this "xx" series subbed in English?
In each section of DVD product description, right below the language of
the DVD, you will find if the particular series does have English or
other subtitle or even no subtitle at all. In the event that the series
does not have subtitle, please check back often since we're always
replacing our products with higher quality and English Subbed.
I only need episode x and x. What volume should I buy?
Each DVD have different arrangement of number of episodes per DVD.
Within normal condition, an R2 DVDs have 5 - 6 episodes per DVDs, while
HK DVDs can have up to 8 Episodes. As such, please e-mail us regarding
which episodes you'd like to buy. We will try our best to reply within
timely manner with the information you need.
I don't want DVD, Can I buy your series in VCD format?
Unfortunately, we no longer carry VCD format. We believe that the VCD
format is not
effective in terms of quality, size, and cost. We hope there's other
dealers out there who might can help you.
Do you use photoshop to manipulate the DVD screen caps?
We do not manipulate our screen caps. We take them directly from the
disc. However, do keep in mind that all screen caps picture were
compressed and resized as jpeg format to save your access time. As such,
generally screen caps are a bit in lower quality than what was in the
actual disc.
Can I order US / UK Edition as
opposed to Japanese Edtion?
Due
to licensing / regional issue, we won't be able to offer series that is
released in the USA or UK (US edition, UK edition). However, such
product can be purchased in their respective local market or online
venue such as Amazon.
It is been our mission to provide rare series, hard to come by, import
commodities sourced from Japan, as the series are somewhat difficult to
obtain, especially when it became out of print.